Refund Policy

At Prime Outlet, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

Refund Request Period

Customers may request a return or refund within 30 days of receiving their order.

Requests made after this period may not be eligible for a refund.

Conditions for Returns

To qualify for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it.

• The product should be returned in its original packaging whenever possible.

• A valid receipt or proof of purchase must be provided.

Items returned without prior approval may not be accepted.

How to Request a Return

To initiate a return, please follow these steps:

1. Contact our support team at primeoutlet.uk@gmail.com.

2. Provide your order number and a brief explanation of the issue.

3. If required, include photos of the product.

4. Our team will review your request and provide return instructions.

Please do not send items back without first contacting our support team.

Refund Processing

Once the returned item is received and inspected:

• Refunds are typically processed within 5–10 business days.

• Approved refunds will be issued to the original payment method.

• Your bank or payment provider may require additional processing time.

Non-Refundable Items

Certain items may not be eligible for refunds, including:

• Products returned after the 30-day return period

• Items that show clear signs of use

• Products returned without proof of purchase

• Certain personalized or custom products

If you have any questions regarding refunds, please contact:

primeoutlet.uk@gmail.com